BOUFAIDA, M., & OUAAR, H. (2018). A STRATEGY-ORIENTED AND AGILE FRAMEWORK FOR MANAGING BUSINESS PROCESSES: A CASE STUDY ON E-BANKING. Courrier Du Savoir, 25, 109-118. Téléchargé le de http://revues.univ-biskra.dz/index.php/cds/article/view/3787